ONE-YEAR WARRANTY
Covers defects in material and labour
Miracon is incredibly honoured to have been announced as the Grand Georgie Winner for Customer Satisfaction ‘Builder’ at this years 2021 Georgie Awards. In addition, in 2020 Miracon was the recipient of the prestigious Avid Diamond Award as the top customer service builder in Canada. Builders with the highest scores in the nation on the New Home Move-In Experience survey, taken from the initial purchasing experience to the first 90 days of ownership, are recognized with this award.
The Design, Build and Delivery of your home has been carefully planned by our team of homebuilding professionals. We want your experience to be memorable and as stress-free as possible.
At certain times during the construction process, our Homeowner Care Team will contact you to arrange an on-site construction walk-through, provide updates and schedule your pre-occupancy walk-through and key turnover.
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Our Customer Care team will contact you to schedule an appointment for a mid-construction walk-through before the drywall is installed. Once the drywall and painting are complete, the Miracon Team will be able to set and communicate a firm possession date. *Single Family homes only. The mid construction walk-through will provide an opportunity for each buyer to meet our customer care team and ask any questions about the construction of their new home.
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The pre-occupancy walk-through provides each buyer with a detailed orientation to their new home. At approximately 10-days prior to completion we will review the home’s features and functions with you and address any questions regarding the upcoming possession and key turnover.
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After the final inspection is passed, the home is ready for occupancy. One of Miracon’s sales representative will reach out to you to schedule a set day and time for key turnover and possession.
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Welcome to your new home! We know how exciting ‘Possession Day’ is and how memorable it can be as well. Miracon’s Service Representative, and a member of our senior management team, will meet you at your home for the key handover and a final review to answer any outstanding questions.
30-days after possession you will receive a request to fill out an Avid Customer Satisfaction Survey by email. We would love to hear back from you on how we did and how we can improve. We always plan for a positive experience for you in this home buying process and it’s very important to us to hear how it went from your perspective. Your satisfaction means the world to us!
All homes built by Miracon are covered by a 2-5-10 year home warranty, provided by WBI Home Warranty Ltd. WBI Home Warranty is made up of a group of well-respected, experienced warranty, insurance and construction professionals. Full coverage details are available through the WBI website.
Covers defects in material and labour
Covers defects in building systems, exterior cladding and building code
Covers defects in building envelope
Covers structural defects
We are always available to connect, answer questions and address any concerns you may have about your home. Please send us a brief description of your question or concern and we’ll get back to you within 24 hours.
If you smell gas, call the FortisBC Emergency Line at 1-800-663-9911 (24 hours) or 911.
If you are wanting to submit multiple items for your home, please email us directly at customercare@miracon.ca